At OUTEXER, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible, your item must be unused, in the same condition that you received it, and in the original packaging.
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Proof of purchase (such as an order number or receipt) is required to process your return.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
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Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted.
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at [email protected].
Non-Returnable Items
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Gift cards
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Sale items (if marked as final sale)
Shipping Your Return
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You will be responsible for paying for your own shipping costs when returning your item.
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For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
📧 [email protected]