Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Shipping times vary by destination, but most customers receive their orders within 5–10 business days.
Click the “Sign Up” or “Create Account” button at the top of our website. Enter your details and follow the prompts to set up your account.
You can update your shipping address in your account settings before placing an order. If you need to change the address after an order has been placed, please contact us immediately at [email protected].
Once your order ships, you will receive a confirmation email with a tracking number. Use this number to monitor your order’s progress online.
No. For your security, we do not store credit card information. All payments are processed through a secure third-party payment gateway.
Yes, sales tax will be applied where required by law and will be shown at checkout.
We currently ship to many countries worldwide. Please check shipping options at checkout to confirm availability for your location.
Whenever possible, we ship items together in one package. However, depending on product availability or warehouse location, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in the original packaging. Please see our Refund & Returns Policy for full details.
We’re sorry for the mix-up! Please contact us at [email protected] with your order details, and we’ll arrange for the correct item to be sent.
If your order arrives damaged, please take photos of the product and packaging, then email us at [email protected] within 7 days of delivery. We’ll assist you with a replacement or refund.
Return instructions and the return address will be provided once your return request has been approved by our support team.
You can reach our customer support team anytime via email at [email protected]. We’ll respond as quickly as possible.
Please email us immediately at [email protected]. If your order has not shipped, we can update the address. Unfortunately, if it has already been dispatched, we may not be able to make changes.
Orders can be changed or canceled if they are still being processed. Once shipped, we are unable to make modifications. Contact us quickly if you need to adjust your order.
Yes, for select products, we offer pre-orders. If a product is available for pre-order, you’ll see an option on the product page. We’ll ship it as soon as it becomes available.